a. All prices shall be calculated and paid in sterling.
b. Payment for services rendered can be made using any of the following methods: Debit Card, Credit Card, or BACS. Invoices are emailed to you following the collection / count in of your hire order.
c. Payment terms are 14 days from when you receive the invoice.
d. Any payments that are not received following the due date will incur a 10% late payment fee which will be sent in a separate invoice.
2. Deposit
a. If the value of the agreed hire order is over £500 in value, a 50% deposit will be required to secure the order.
b. The deposit amount of 50% is due within 14 days of receiving the deposit invoice.
c. If the value of the agreed hire order is over £1,000 in value, a 75% deposit will be required to secure the order.
d. The deposit amount of 75% is due within 14 days of receiving the deposit invoice.
3. Confirmation of Order
a. Hire orders will only be confirmed and accepted by Tipples with a signed copy of the Rental Agreement.
4. Final Orders
a. Final orders / amendments must be received in writing to Tipples no later than one week prior to the scheduled delivery or customer collection date.
5. Cleaning of Hired Items
a. Tipples do offer a cleaning service (dirty return), whereby you can return all items back dirty and unpolished.
b. All liquids must be removed from all glasses, and food scraped off all plates and bowls before returning or collection of the order.
c. There is a 30% charge for returning back items dirty, which is listed on the hire agreement.
d. You may return your hire order clean, however all items must be washed and hand polished to Tipples standards, in which you received the items. If any items must be re-washed and polished by Tipples, a fee of 10% will be applied.
6. Hiring Times
a. The hire period is based on a 3 – 4 day hire period. Eg: Thursday – Monday or Friday – Tuesday.
b. Extended hire periods are available and must first be agreed upon with Tipples.
7. Linen
a. Linen is couriered to Tipples on a Tuesday / Wednesday afternoon from our suppliers.
b. Final and confirmed orders for all linen must be received no later than one week prior to the scheduled delivery or customer collection date.
c. If you wish to cancel your linen order, this must be done no later than one week prior to the scheduled date of delivery or collection. Linen cancellations after this time will result in full payment of the linen order.
d. When ordered a minimum of one week before a scheduled delivery or customer collection date, all linen orders incur a £5.00 + VAT linen courier fee. Any linen orders received the week of an event (Monday onwards, with less than 5 days notice to Tipples) will incur at £30.00 + VAT linen courier fee.
e. Linen must be shaken out and folded before placing back into linen bags.
f. Last minute additions may not be able to be accommodated for by our linen suppliers.
8. Missing or Broken Items
a. If any items are missing, broken, or inadequate for use upon delivery / or customer collection, Tipples must be informed of this in writing to: info@tipplesbar.co.uk within 24 hours of receiving the items.
b. All breakages and losses will be charged at the current replacement value and added onto the final invoice.
c. We always ensure that goods are packed carefully and are in a secure condition when leaving our premises. The responsibility for breakages shall be the hirers from the time the goods leave our custody until return.
9. Delivery and Collection of Goods
a. A minimum delivery / collection fee of £5.00 is applicable for orders.
b. For any and all orders outside of Shropshire that require delivery / collection, a minimum order spend of £500.00 is required. This figure is excluding dirty return, VAT, and delivery and collection.
c. The delivery / collection schedules are set the week of the event. If you have a preference over a morning or afternoon delivery, we will do our best to accommodate this, but it cannot be guaranteed.
d. Deliveries and Collections on Saturday / Sunday / Bank Holiday weekends are not always possible. Please always first check with Tipples before attempting to book this.
e. Deliveries and Collections on a Saturday / Sunday / Bank Holiday will incur a £10.00 + VAT fee, per way, in addition to the standard delivery / collection cost.
DISCLAIMER
Goods remain the property of Tipples Mobile Bars and Catering Hire Ltd at all times.
All items must be returned in the containers provided.
Original goods must be returned.
Any items returned to us belonging to you (the customer) will be stored for 14 days for you to collect. Items not collected after the 14 days will be disposed of
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